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The Small Business Operations Playbook

A practical, no-fluff guide to writing the SOPs and workflows that keep a business running when you step away from it.

By Kyle ·

If the business can’t run a day without you, you don’t own a business — you own a job. This playbook is the one we walk owners through when they want to step back without everything falling apart.

What’s inside

  • The SOP starter kit — a simple template and the five processes worth writing down first (and the dozens that aren’t worth your time yet).
  • The “hit by a bus” audit — a one-hour exercise that surfaces every task only you know how to do.
  • Delegation that sticks — how to hand off work so it stays handed off, instead of boomeranging back to you in a week.
  • The weekly operating rhythm — the short, repeatable meeting cadence that keeps a small team aligned without drowning in meetings.

Who it’s for

Owner-operators with a handful of staff who feel like the bottleneck in their own business — everything routes through them, and they can’t take a real week off.

It’s about 25 pages, built to be read in a sitting and used the same week.


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