The phone is where a lot of small businesses quietly lose money — calls go to voicemail, or get answered in a way that sends a good lead elsewhere. This is a training you can run with your team in under an hour, no consultant required.
What you get
- A manager’s guide — how to run the session, what to cover, and how to coach it afterward so it sticks.
- Call scripts — for the three calls that matter most: a new inquiry, a price shopper, and an unhappy customer.
- A simple scorecard — five things to listen for so you can give your team specific, fair feedback instead of “be friendlier.”
- A practice round — role-play prompts that get the team comfortable before they’re live.
Why it works
It’s built for a real frontline team — not a sales seminar. Plain language, short, and focused on the handful of moments that decide whether a caller becomes a customer.
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